Refund policy

Refund & Return Policy

Last updated: 29th June 2026

At Aubin Grove Community Playgroup, we are a volunteer-run, not-for-profit community organisation. Any money raised through memberships, donations and merchandise helps support our playgroup and local families.

Memberships

Membership fees are generally non-refundable once your membership has been activated.

If you accidentally purchase a duplicate membership, or if we are unable to provide your membership due to an error on our part, please contact us and we’ll work with you to resolve the issue.

Nothing in this policy limits your rights under Australian Consumer Law.

Merchandise

If you purchase merchandise from us and change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

be unused and in its original condition
include any original packaging or tags (where applicable)
be accompanied by proof of purchase.

To arrange a return, please contact us using our contact page before sending your item back.

Unless the item is faulty or we have sent the wrong product, return postage is the responsibility of the customer.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty or you receive the wrong product, contact us as soon as possible. We will assess the issue and, where appropriate, offer a replacement, repair or refund in accordance with Australian Consumer Law.

Items That Cannot Be Returned

We cannot accept returns for:

memberships that have already been activated
gift cards (if offered)
personalised or custom-made items
clearance or sale items, unless required by Australian Consumer Law.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

If you haven’t received your refund after 15 business days from approval, please contact us.